14 of 14 Permanent Customer Service Jobs in Coventry

General Manager to join the TruTac family! Reporting directly into the Managing Director, you will support the business to create a culture which is service focused, positive and driven to succeed, open to change and creative in its approach. This is a hands-on management position, so we are … to the next level, with continuous improvement thereafter. What will you be doing? Responsible for the day-to-day office and general operation including customer service, training, general customer experience, production, reception and working with sales and marketing. Ensure standards and guarantee a consistently high-quality customer … all company policies and lead by example. Continuously follow trends in the market place related to company's products and/or services. Communicate customer service issues or queries both from the Support desk, training teams and Development and feedback to customers, channel partners and all stakeholders. What More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Field Service Engineer Coventry 36,000 - 38,000 Basic ( Optional Overtime (OTE 45'000)+ Door To Door Paid + Local Patch + Training + Company Van + Sick Pay + Bonus + Pension + No Weekend Work "IMMEDIATE START Thrive working for a family feel business that can … offer you stability and longevity within a recession proof industry. If you are a Field Service Engineer looking to work for a company that is known for retention of staff and great customer service this is the place for you! Benefit from training to ensure you are … employment, work closely with the directors and benefit from not having to work on the weekend! This established business is now recruiting a Field Service Engineer due to growth. If you have good electro-mechanical skills and want to move into an industry which you can specialise in then More ❯

to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the … Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments … ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who are customers of the Data Integration Service. Act as the More ❯

proven track record of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email. Key Responsibilities: Customer Support: Handle escalated calls from customers across the UK and provide excellent customer service at all times. Remote Diagnostics: Perform detailed fault … diagnostics by remotely accessing customer environments. On-Site Support: Travel to customer sites as required for planned meetings or project work. Maintenance and Preparation: Conduct daily checks on backups, carry out preventative maintenance on customer environments, and prepare/build customer equipment as needed. Project Work … tasks under pressure. Salary & Benefits: Salary based on experience and location. Benefits include: Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Sick Pay, Hybrid Working, Training, Memberships, Health checks, Wellbeing support, Employee Assistance Program, Flu jabs, Eyecare, Paid holidays. Work Environment More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business … If you become part of our journey, everything is possible, and the opportunities are endless. Job Summary As part of Apogee's Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management … applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting as Apogee's front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction More ❯

Join a leading equipment hire specialist offering long-term career growth, advanced training, and exceptional earning potential. As a Mobile Generator Engineer, you'll service, maintain and repair diesel generators ranging up to 1250kVA across customer sites across the West Midlands. You'll be part of a supportive … leave plus bank holidays Clear career progression within a national business Pension scheme and additional company benefits Key Responsibilities as the Mobile Generator Engineer: Service, fault-find and repair mobile diesel generators (up to 1250kVA) Attend breakdowns and complete preventative maintenance Complete service reports and compliance documentation accurately … Participate in an on-call rota with generous standby and overtime pay Deliver high levels of customer service and uphold strong safety standards About the company: National equipment hire group with a strong engineering backbone Invests heavily in staff development and accredited training Operates one of the UK More ❯

will have a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email. Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times. Remote Diagnostics: Perform detailed … fault diagnostics by remotely accessing customer environments. On-Site Support: ravel to customer sites as required for planned meetings or project work. Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments. Project Work: Complete small projects, including researching and testing More ❯

Areas £30000-£35,000 doe Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • Intruder Service Experience (Galaxy would be beneficial) • Fire Knowledge (Advanced, kentech and morley, gent would be useful) • Knowledge of Intruder alarms • Excellent customer service … wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by More ❯

and resolve issues efficiently. Document and track all support requests using our ticketing system. Escalate complex issues as necessary. Maintain a high level of customer satisfaction through effective communication. Participate in training sessions to enhance knowledge and skills. Contribute to the development of support documentation and FAQs. Required Skills … tasks. Familiarity with ticketing systems and remote support tools. Basic networking knowledge is advantageous. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. To Apply: Click Apply Now to register your interest for the role or More ❯

and resolve issues efficiently. Document and track all support requests using our ticketing system. Escalate complex issues as necessary. Maintain a high level of customer satisfaction through effective communication. Participate in training sessions to enhance knowledge and skills. Contribute to the development of support documentation and FAQs. Required Skills … tasks. Familiarity with ticketing systems and remote support tools. Basic networking knowledge is advantageous. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. To Apply: Click Apply Now to register your interest for the role or More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯