Social network you want to login/join with: Service Desk Analyst (Part Time), Coventry Client: Severn Trent Location: Coventry, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: c8392caa457f Job Views: 16 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Department: Technology Salary (£): based on hours per week Severn Trent provides critical national infrastructure to … to our business. We are a team of talented and innovative individuals dedicated to supporting our colleagues and customers. We welcome people from all backgrounds, believing diversity enhances our service and learning. EVERYTHING YOU NEED TO KNOW We are offering a part-time Service Desk Analyst role in Coventry, working Monday to Friday from 12:00 to … resolution groups and third parties for swift resolution. Your responsibilities include: Managing and communicating high-priority incidents, coordinating resolution resources, and maintaining effective communication with the business. Engaging with Service Assurance, customers, and suppliers to restore service. Controlling high-priority incidents, gathering and documenting information. Raising and managing changes with third-party providers. Providing professional first-line support, diagnosing More ❯
Coventry, England, United Kingdom Hybrid / WFH Options
DHL Germany
Position: Service Desk Analyst Contract Type: Fixed Term until end December 2025 Location: Ryton-on-Dunsmore – Hybrid working (3 days office based) Grade: 2 Why choose DHL eCommerce UK? Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2023 and … other IT teams whilst maintaining the highest levels of customer service. Working in a fast paced environment you will be responsible for driving performance improvements and efficiencies against agreed Service Level Agreements (SLA’s) and in line with Company processes and procedures. To capture and log incidents raised with the Service Desk via phone, Service Management Tool … Email or face to face. To ensure that all calls are logged and updated on the call logging system in line with the Service Desk processes and procedures. To assess, triage, research, assist and where possible resolve reported incidents. Provide end to end ownership of incidents ensuring that all necessary steps are taken and that users are kept up More ❯
Join to apply for the Business Technical Services Analyst I role at Global Payments Inc. 3 days ago Be among the first 25 applicants Join to apply for the Business Technical Services Analyst I role at Global Payments Inc. Summary of This Role Maintains knowledge of an assigned set of clients in terms of their business and their … solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing … their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global More ❯
their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global … technical specifications and learns how to present them internally and externally while securing requirement sign-off. Gains and maintains knowledge of how to identify critical business impact issues from Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for … review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs More ❯
their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global … technical specifications and learns how to present them internally and externally while securing requirement sign-off. Gains and maintains knowledge of how to identify critical business impact issues from Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for … review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs More ❯
