6 of 6 Permanent Service Delivery Jobs in Coventry

departmental strategy to deliver timely and compliant outputs, fostering a resilient and proactive culture. As a recognized leader, the Environment Manager will ensure exceptional service delivery, analyzes data to align departmental direction with broader strategies, and identifies transformational needs to improve practices. The position also focuses on developing … approvals, and disable/revoke unused accounts. Conduct audit and compliance activities across environments. Facilitate communication across IT, engineering, and business departments. Collaborate with Service Providers : Work with service providers, technical resources, and test teams to ensure system consistency, data privacy, and mitigate misuse of personal employee information. … equivalent education, training (with vendor certification), and experience in a regulated environment (e.g., utilities, finance). Experience in IT Environment Management, IT support/delivery, and a good understanding of IT infrastructure and engineering processes on operational gas sites. Cloud and Methodology Proficiency : AWS/cloud experience or exposure More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the … Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments … ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who are customers of the Data Integration Service. Act as More ❯

Here s a look at some of the things you ll be doing: Develop and maintain strong client relationships with existing maintenance accounts, ensuring service satisfaction while cross-selling additional offerings to increase revenue and client retention Drive new business opportunities across targeted sectors such as Facilities Management (FM … for fire doors and fire-stopping systems, ensuring compliance with relevant regulations and timely project execution Collaborate closely with internal operational teams to monitor service delivery performance, proactively resolve issues, and ensure that account expectations and margin targets are consistently met or exceeded Can you show experience in … In-depth knowledge of British Standards applicable to fire safety maintenance (e.g., BS 5839, BS 5266) and familiarity with SFG20 standards relevant to FM service providers Understanding of fire door inspection and compartmentation principles, with the ability to identify compliance needs and remedial opportunities within customer premises Track record More ❯