2 of 2 Permanent Service Management Jobs in Coventry

responsible for ensuring our colleagues have the technology and support they need to do their jobs effectively, while maintaining strong security, resilience and service standards. This is a varied role that combines IT service management, infrastructure, cyber security, supplier management, compliance and project delivery, making … support, infrastructure and cyber security functions. Lead, coach and develop IT colleagues, creating a culture of accountability, collaboration and continuous improvement. Oversee IT service levels, operational KPIs and colleague experience. Own and improve ITIL service management processes, including Incident, Request, Problem, Change, Asset and Configuration Management. ...

will cover enterprise applications, integrations, customer-facing systems, platforms and associated infrastructure, with a strong emphasis on proactive monitoring, effective incident resolution and continual service improvement. You will work across a broad technology environment, identifying potential issues before they impact users, responding to operational incidents and helping ensure that … reliable, secure and capable of supporting business requirements. The position involves close collaboration with teams across Engineering, Platform, Integration, Product, Cybersecurity, Enterprise IT and Service Management. You will contribute to areas including incident response, change and release activities, operational governance, platform optimisation and service continuity. Key Responsibilities Provide ...