2 of 2 Permanent Service Management Jobs in Coventry

back plans, performance tuning and testing. Requirements: Higher education with IT background (University degree is an asset). Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions). Solid knowledge and certification in ITIL v4. Knowledge of Linux and SQL. Business fluent in English (both … and orchestration platform. Experience with the transition of legacy environments into PaaS/SaaS oriented architectures. Responsibilities : E2e responsible for support services delivered to customers within telematics and traffic management business. Leads ITIL functions in charge of (INCM, CHM, PRBM, etc.), fulfils respective contractual deliverables per account. Establishes and maintains credible, professional relationships with clients, internal business lines, and … as escalation point for customers within the respective ITIL functions. Analyses data to identify trends within responsible ITIL areas, identifies risks & improvements within daily operations and contributes to monthly service value reporting. Expedites Operational Excellence, compliance with ITIL standards, ensure service documentation and contributes to continuous service improvements with the aim to increase customer satisfaction. Creates and More ❯

Job Title: Salesforce Technical Architect Field Service Management Location (UK&I): Coventry, UK (3 days a week) Role Description The Salesforce Technical Architect will consider the HD architecture and the culture of the organisation along with the operating model and factor this into their solution selection and design. They will challenge themselves to strive to find the right … given set of requirements and articulate the trade-offs involved in choosing one solution over another. Key Responsibilities (Up to 10) Lead the design and implementation of Salesforce Field Service solutions, ensuring alignment with business objectives and technical best practices. Guide architecture decisions for integrations, data migrations, data models, customizations, and platform performance optimization. Conduct code reviews to assess … feasible solutions. Break down these solutions into actionable tasks and manage them within Jira. Key Skills/Knowledge/Experience (Up to 10) In-depth knowledge of Salesforce Field Service concepts, functionalities, and configuration options. Proven experience in designing and implementing complex Salesforce solutions. Strong understanding of integration patterns, data migration strategies, and data modelling principles. Experience with Salesforce More ❯