2 of 2 Permanent Service Manager Jobs in Coventry

maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and maintaining … strong alignment with customer sales teams to support ongoing service excellence. What youll bring? You demonstrate strong business expertise and customer intimacy, with a clear understanding of market challenges and the ability to confidently discuss M Group/Supplier solutions. You're skilled in risk management and cross-functional collaboration. You lead meetings, engage stakeholders, analyze performance trends, and More ❯

Job Role: Domestic Abuse & Womens Outreach Community Services Manager Location: Coventry Hours of Work: Monday to Friday 9am to 5pm I am currently working with a fantastic charitable organisation that specialises in the safety of victims of domestic abuse. As a community services manager you will be responsible for developing, managing and leading a team that … a good knowledge of how the benefits system works. Provide routine reports/monitoring to managers, funders and stakeholders so that they can assess the overall performance of the service You will also need to have experience of having worked within a social care/welfare setting, and within safeguarding guidelines to protect and promote the well-being of More ❯