1 of 1 Permanent Customer Service Jobs in Craigavon

Join to apply for the Service Desk Analyst role at Pilgrim's Europe . As part of the 24/7 European IT Service Desk team, you will work across a broad range of technologies and liaise with multiple areas of the business to support our European environment. Customer service is your passion, with a hunger … for learning and personal development. This role is part of the newly created IT Infrastructure and Operations team within the Pilgrims Shared Services Centre. As a Service Desk Analyst, you will support colleagues in delivering exemplary customer service and managing incidents and service requests. Your responsibilities include customer support and incident response, following approved processes … like incident management and request fulfillment to ensure high service levels. Part-Time Hours (Covering the following pattern): Monday to Wednesday: 08:00am - 12:00pm Friday: 11:59pm - 08:00am Key Responsibilities: Handle all incidents and requests via telephone, email, self-service, and walk-ups within Service Level Agreements (SLAs). Manage the Service Desk Queue More ❯