2 of 2 DemandTrendPermanent Customer Experience Jobs in Crawley

driving digital transformation in healthcare? Straumann is seeking an experienced and inspiring Digital Enablement Manager to lead our Digital Services Team in delivering best-in-class onboarding, training, and customer success across our digital product suite. In this role, you'll manage a team of 5 direct reports (3 Digital Product Trainers and 2 Digital Success Managers) and act … as the key orchestrator of customer onboarding and adoption success for our intraoral scanner and digital solutions portfolio. You'll be responsible for ensuring high-quality implementation, training delivery and customer satisfaction-while also leading your team through change, building engagement and driving resilience as we continue evolving in a fast-paced environment. You'll combine strong people … leadership, analytical acumen and customer-centric thinking to help our dental clients integrate digital technologies seamlessly into their workflows and support Straumann's broader strategic goals. Key Responsibilities Team Leadership & People Management • Lead, coach, and develop a high-performing team of Digital Product Trainers and Digital Success Managers. • Foster a culture of accountability, collaboration, and continuous improvement. • Support team More ❯

Head of Experience Design 📍 Broadlands Business Campus, Horsham | Hybrid | Permanent Ready to redefine what digital experiences can be? At Benchmark, one of the UK’s leading financial planning businesses and part of Schroders Plc, we’re searching for an exceptional Head of Experience Design to lead the vision, strategy, and delivery of seamless, user-centric journeys across all … ensuring the highest standards of digital accessibility and design quality. Serve as a critical business partner—presenting UX roadmaps, leading stakeholder workshops, and advocating for the best-in-class customer experience. What You’ll Bring Proven senior experience in user experience, product, or service design—ideally working across all digital customer touchpoints. Strategic mindset: you see … how user experience fits into the big picture and leverage data to inform continuous improvement. Mastery of tools like Figma, strong UI/UX principles, and expertise in user testing, journey mapping, and pattern design. Track record of leading and inspiring design teams, managing competing priorities, and engaging senior stakeholders. Understanding of Design Thinking and agile delivery environments. Degree More ❯