2 of 2 Permanent Customer Experience Jobs in Crawley

journey — from booking through to check-in, boarding, and post-flight experiences. This is a pivotal opportunity to deliver meaningful digital change in a fast-paced, Agile environment where customer experience, innovation, and strategic execution are front and centre. Key Responsibilities Lead the end-to-end delivery of digital products and services across the full project lifecycle. Collaborate … continuous improvement and innovation. Requirements Proven track record in delivering large-scale digital projects in fast-paced environments. Strong knowledge of Agile, Lean, and Scaled Agile (SAFe) delivery frameworks. Experience managing budgets of £1m–£2m and working with third-party vendors. Excellent stakeholder management and communication skills. Ability to lead cross-functional teams in matrixed environments. Strong commercial acumen … with experience creating Statements of Work (SOWs). Understanding of data privacy regulations and compliance frameworks. Desirable Certifications: PMP, PRINCE2, CSM, or SAFe Agile. Background in travel, aviation, retail, or customer-facing digital platforms. Understanding of SDLC and web technologies. Why Apply? Be part of a flagship digital transformation in the travel sector. Opportunity to be the first More ❯

Join us as a Lead Service Designer at Peregrine Resourcing. At Peregrine, were always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to … of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: Are you driven by the opportunity to shape smarter, more customer-focused public services? Were partnering with a leading UK regulator on a high-profile transformation programme thats embedding continuous improvement, service design, and customer centricity at its core. … be instrumental in cultivating a culture of learning, agility, and operational excellence. Working across teams and leadership groups, youll: Contribute to the CI strategy. Provide support building quality and customer centricity into its change projects. This is a unique opportunity to influence how public services evolvebringing clarity, consistency, and innovation to the heart of change. Location: Gatwick and remote More ❯