2 of 2 Permanent IT Manager Jobs in Crawley

services in Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing … process improvements. The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve … Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of business-critical incidents and their impact. ITIL intermediate qualifications; ITIL Expert preferred. More ❯

This isnt your average support job. You wont be stuck resetting passwords all day. Youll be the go-to for all things IT and infrastructure across a growing managed services provider. They're already delivering hosted VoIP, broadband, cloud and M365 to a loyal base of business customers across the UK. Now they need someone technical and ambitious to … step in and own the support function. Youll handle support across internal systems and external clients. Fix the problems. Improve the process. Build the structure. And when it makes sense, start building a team around you. What youll be doing Running the day-to-day support across hosted services, VoIP, broadband, firewalls, cloud and Microsoft 365 Dealing with escalations … whole place runs properly Creating simple, useful documentation Working directly with the Technical Director and getting stuck into new ideas and improvements What you'll need Strong experience in IT support, ideally within a telecoms, ISP or MSP environment Confident across Microsoft 365, Active Directory, remote support, and basic networking Comfortable with firewalls, routers, switches and hosted VoIP platforms More ❯