2 of 2 Permanent ITSM Jobs in Crawley

future-ready ServiceNow architecture for global environments. Lead architecture/design workshops, gap analysis, and provide technical governance. Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning. Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems. Es... CRWG1_UKTJ ...

common IT problems and escalating complex issues to appropriate support teams. Demonstrating a solid understanding of IT infrastructure and end‐user systems. Using IT service management and ticketing tools effectively to manage workloads. Documenting all incidents, resolutions, and actions taken in a clear and accurate manner. Identifying trends and recurring … multitasking capabilities. Effective listening skills with a customer‐focused mindset. Problem‐solving and analytical skills. Desirable skills/knowledge/experience: Familiarity with IT service management tools. Ability to adapt, improvise, and respond effectively to unexpected situations. Rewards & Benefits TCS is consistently voted as a Top Employer ...