2 of 2 Permanent Incident Management Jobs in Crawley

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

Managers and Team Leads across three follow-the-sun locations. Embed a strong, people-first culture emphasizing accountability, collaboration, and service excellence. Champion employee engagement, professional growth, and performance management within the Ops function. Operational Oversight: Ensure 24×7 operational coverage and consistent global handovers across Helpdesk and NOC teams. Oversee service quality, response times, and SLA adherence across … advising on budget requirements and capacity. Process & Delivery Excellence: Ensure consistent process adoption and documentation across locations. Collaborate with Service Delivery and Automation teams to improve operational maturity. Lead incident management reviews and service improvement plans for key partners. Key Outcomes: High employee engagement and retention across Ops. Consistent SLA performance and reduced service variance between regions. Improved More ❯