2 of 2 Permanent SLA Jobs in Crewe

with query resolution, preferably within a Telecoms industry. Extensive experience of managing customer focussed teams, preferably within a Telecoms industry • Established track record of exceeding targets, KPI’s and SLA’s, in a quality led service environment • Demonstrate ability to motivate and communicate with others at all levels, exemplifying excellent communication, motivational and accountability skills. • Proficient in reporting and analysing More ❯

review UK & DCI Fuel Card, Telco and Velos applications against a set criterion To listen to UK & Ireland telesales calls or written communications to ensure quality meets the agent SLA’s. Ensure all work is completed in a timely and accurate manner. Assist management team with feedback and implement ways to improve overall application quality. Assist agents with technical application More ❯