Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce Able to demonstrate a 'common sense' approach to problem solving in the operations environment Manage own workload effectively and support your line manager with reporting Interpersonal skills with the ability More ❯
and optimising Atlassian tools (Confluence, Jira). Excellent communication skills with the ability to influence at all levels. A collaborative mindset and passion for making a difference. Experience with Salesforce (desirable) Why join A role where your work directly contributes to positive social impact. A supportive, inclusive culture that values innovation and collaboration. Flexible working options to suit your lifestyle. More ❯
over 2,800 talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in... Job Description The role of Salesforce Administrator is really important to us. At Radius, we have been undergoing a major initiative to implement and enhance Salesforce across the global business. We are now seeking a motivated … experienced Salesforce Administrator to join our multi-discipline inhouse Salesforce team. Reporting to our Head of Platform - Salesforce, this role would be ideal for a Salesforce Administrator who is tenacious in understanding business processes, exploring data within Salesforce, understanding business objectives and driving tool adoption and process improvements. You will own projects and provide general support to the business. You … both to understand requirements and drive improvements. This role is based from our head office environment in Crewe, Cheshire. Your responsibilities day to day will be... All aspects of Salesforce system administration Consulting on best practice solution design Running projects assigned to you Working in multi-discipline teams Developing relationships with internal stakeholders Qualifications We're looking for you to More ❯
resolution of queries. Be the first point of contact for customer complaints requests over the phone and email. Ensure all complaints are logged and captured as a case in Salesforce and kept updated regularly through to resolution. Review customer accounts to determine root cause. Build good relationships with internal stakeholders including Sales, Client Services, Provisioning, Faults, Billing, Commercial and Finance. … negotiation skills, with the ability to manage difficult customer conversations Self-motivated, capable of working on own initiative. Strong organisational skills. Experience of working on a CRM system, preferably Salesforce Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word). Experience of working within the Telco industry would be desirable but not essential Additional Information #LI-JW1 Still More ❯
to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with company guidelines/SLAs. Manage customer … expectations always – quoting realistic timeframes to complete tasks. Pass any sales opportunities identified through customer conversation to the Account Manager. Ensure Salesforce and GDPR rules are adhered to in line with company requirements. Continual Improvement - Identify process or procedures, providing evidence of change details/benefits to the Line Manager. Keep up to date on the Radius Telecoms & IT product …/office environment. Experience in working as part of a team Telecoms knowledge/experience in the industry is desirable Proficient in the use of Customer Service Management system – Salesforce is desirable Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel The ability to prioritise tasks, with strong organisational and time management skills. Able to adapt and succeed More ❯
