responsibilities day to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with company guidelines/… admin heavy/office environment. Experience in working as part of a team Telecoms knowledge/experience in the industry is desirable Proficient in the use of Customer Service Management system – Salesforce is desirable Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel The ability to prioritise tasks, with strong organisational and timemanagement skills. More ❯
with CRM systems (e.g., Salesforce) and sales engagement tools. Ability to manage multiple prospects and priorities simultaneously. High levels of motivation, resilience, and a growth mindset. Strong organisational and timemanagement skills with attention to detail. Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your … salary review Pension plan Life assurance Employee fuel card scheme Electric Vehicle salary sacrifice scheme Employee assistance programme 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum Time off for fertility treatment and in the event of pregnancy loss ‘Cycle to work’ scheme And of course, you will be part of a modern office space in Crewe More ❯
with CRM systems (e.g., Salesforce) and sales engagement tools. Ability to manage multiple prospects and priorities simultaneously. High levels of motivation, resilience, and a growth mindset. Strong organisational and timemanagement skills with attention to detail. Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your … salary review Pension plan Life assurance Employee fuel card scheme Electric Vehicle salary sacrifice scheme Employee assistance programme 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum Time off for fertility treatment and in the event of pregnancy loss ‘Cycle to work’ scheme And of course, you will be part of a modern office space in Crewe More ❯
