1st Line Support Engineer
- Hiring Organisation
- A1people
- Location
- East Sussex, Crowborough, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £30000/annum
client based in East Sussex is currently looking for a 1st Line Support Engineer to join the team, you will act as the first point of contact for clients requiring IT support. You will be responsible for logging, troubleshooting, and resolving technical issues … providing updates and managing expectations Deliver excellent customer service and maintain strong client relationship Perform initial diagnostics and troubleshooting on common issues Resolve first-line queries relating to: Windows OS and basic server environments Microsoft 365 (Email, Teams, SharePoint, OneDrive) Hardware (laptops, desktops, printers) Basic networking issues ...