2 of 2 Permanent TCP/IP Jobs in Crowborough

small sized IT projects as delegated by the IT Leads Supporting, maintaining and configuration of a mixed endpoint environment e.g. Windows, IOS, Printers / MFDs, Phones Deployment of authorised software Supporting Microsoft Windows OS and Office products Supporting other 3rd party vendors software products User administration across multiple … desktop and laptop hardware support Experience using IT Service Management tools Familiarity with remote support technologies Understanding of core networking concepts including TCP / IP, Wi-Fi and Active Directory Desirable Microsoft 365 administration and support Endpoint security and antivirus management Mobile device support ...

manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues to 2nd / 3rd line support Previous experience in a 1st Line / Service Desk role (MSP preferred) Strong customer service and communication skills Basic knowledge … Windows 10 / 11 Microsoft 365 Active Directory (user management) Good troubleshooting and problem-solving ability Ability to prioritise workload and work under pressure Ideally Experience working within an MSP environment Knowledge of networking fundamentals (DNS, DHCP, TCP / IP) Exposure ...