2 of 2 Permanent CMS Jobs in Croydon

you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising organisational, content management systems (CMS) and generic IT systems to carry out your role with an awareness of other digital technologies. Responsibilities General: Provide help to customers using emap's products or services Provide first … problems, which may be complex or long-standing, escalating to development teams where necessary Handle customer complaints or any major incidents Manage user accounts, permissions, and access controls for CMS, and other supported applications Issue refunds or compensation to customers Keep accurate records of discussions or correspondence with customers Produce written information for customers Learn about emap's products or … you to inform, help and advise customers clearly and to liaise effectively with other professionals Listening skills, to understand exactly what customers require Problem-solving skills Proven experience supporting CMS and other application systems, with a strong preference for experience with WordPress Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations Motivational skills and an ability to supervise More ❯

you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising organisational, content management systems (CMS) and generic IT systems to carry out your role with an awareness of other digital technologies. Key Responsibilities: Provide help to customers using emap's products or services Provide first … problems, which may be complex or long-standing, escalating to development teams where necessary Handle customer complaints or any major incidents Manage user accounts, permissions, and access controls for CMS, and other supported applications Issue refunds or compensation to customers Keep accurate records of discussions or correspondence with customers Produce written information for customers Learn about emap's products or … you to inform, help and advise customers clearly and to liaise effectively with other professionals Listening skills, to understand exactly what customers require Problem-solving skills. Proven experience supporting CMS and other application systems, with a strong preference for experience with WordPress. Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations. Motivational skills and an ability to supervise More ❯