Senior Service Delivery Manager
Croydon, England, United Kingdom
Mastek
leads and wider HADES stakeholders, customers and suppliers, to understand the wider context Ensure that a set of IT products, suppliers and vendors and ITIL best practices come together to deliver an IT service Identify areas where continual service improvement can be applied, oversee implementation of resulting change and measure … operated at this level of complexity in a workplace environment MANDATORY Customer-service oriented with a problem-solving attitude MANDATORY Be an advocate of ITIL best practice processes within the business MANDATORY ITIL V3 Certification DESIRABLE ITIL V4 PREFERRED Previous experience of working in a customer facing environment MANDATORY Solid more »
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