1 of 1 DemandTrendPermanent ITSM Jobs in Cumbria

and recurring incidents, developing strategies for permanent resolution. Manage workarounds and known errors to minimise impact on business operations. Work closely with incident managers, change managers, and other IT service management roles. Keep stakeholders informed of problem status and resolution plans. Oversee the end-to-end problem management process, ensuring alignment with ITIL standards. Conduct major incident and compliance reviews. More ❯