1 of 1 Permanent Performance Management Jobs in Cumbria

deliver high-quality IT support and reporting services across all areas of our business. In this key leadership role, you'll be responsible for ensuring systems are consistently available, performance is monitored and improved, and that our Service Desk and Data teams are operating efficiently, effectively, and in line with agreed SLAs. You'll be instrumental in ensuring our … business continuity and enable our colleagues to provide the outstanding service our customers expect. You'll manage both the IT Service Desk team and in-house Data Specialists, drive performance improvements, and build a proactive service culture focused on delivery, collaboration, and customer satisfaction. You're a confident, hands-on IT leader with a proven ability to manage teams … critical IT incidents Experience working with internal data and reporting teams Strong understanding of IT systems, infrastructure, and reporting tools Previous responsibility for managing SLAs and supplier relationships People management experience, including team development and performance management Familiarity with IT security practices and access control principles Service Desk qualifications (desirable) or demonstrable experience managing a service desk More ❯