Senior Service Desk Analyst
Lake View, Cwmbran, United Kingdom
Aneurin Bevan University Health Board
post holder will actively support and mentor junior team members to foster skills development and service improvement. About us Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have … service improvement. Person Specification Qualifications and Knowledge Essential Degree in IT or related field or equivalent experience Understanding of Windows environments, Microsoft 365, Active Directory, network basics Knowledge of NHS-specific applications Desirable ITIL Foundation Certificate, or technical certification IT qualification i.e. registered IT Technical (RITTech) or FEDIP Associate Experience Essential Experience in an IT support environment, providing 1st line … support Previous experience of delivering objectives An understanding of user requirements and implementing Change Management Experience of delivering outcomes within tight timescales Desirable Experience in an NHS or healthcare setting Experience of using computerised clinical and administrative information systems Skills and Attributes Essential Excellent troubleshooting, communication, mentoring, and organisational skills Effective interpersonal and communication skills (written and verbal) Strong organisational More ❯
Employment Type: Permanent
Salary: £31516.00 - £38364.00 a year
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