1 of 1 Permanent Customer Service Jobs in Darlington

Job summary This is an excellent opportunity to contribute to the Health Informatics team supporting the day to day activties as a ICT Customer Services Manager, providing ICT Servicedesk Services across the Trust to ensure effective use of IT which supports staff and patients. The post holder will maintain the operational capability of the ICT Servicedesk with incident supporrt … with ensuring new requests are completed in a timely manner. Liaising with other teams within the department as required on technical and non-technical issues, and with third party customer organisations. Participate in the ICT on-call cover rotas as necessary. Main duties of the job Manage the work, professional and personal development of ICT Servicedesk staff. Manage the … of Servicedesk and 1st line ICT support service. Manage the provision of IT procurement, billing and monitoring services across the Trust. Ensure the Trust meets the obligations of its Service Level Agreements for the provision of IT services with 3rd Party and other NHS organisations. Ensure effective and efficient customer service. Participate in Trust wide IT on-call More ❯