Service Delivery Manager (Based in Whitehaven, Cumbria)
- Location
- Dartford, England, United Kingdom
site and remote teams. Key leadership and service delivery responsibilities Lead, motivate and develop operational teams, creating a positive, accountable and customer-focused culture across Onsite Services, field, campus and support functions. Provide clear direction, coaching and performance management, ensuring team capability, conduct, training and development support effective … customer-first mindset with the confidence to lead teams through operational challenges, make data-led decisions, manage priorities under pressure and promote a culture of accountability, collaboration and continuous improvement. Experience of structured service governance, SLA management and operational reporting is important, while knowledge of IT Service Management ...