2 of 2 Permanent ITSM Jobs in Dartford

Skills and experience required: Good understanding of Microsoft Applications (Office365, Teams, OneDrive, MFA, SharePoint) Microsoft Azure (Active Directory), Exchange, InTune VPN experience - (ideally Fortinet) ITSM Service Desk Systems (ServiceNow preferred) The role will be 5 days per week onsite in Dartford, moving to 3 days once you're settled in. ...

Line Support teams, ensuring timely resolution of incidents and requests. Manage escalations effectively and proactively resolve issues before they impact business operations. Maintain ITSM tools and ensure accurate tracking of tickets, incidents, and service requests. Conduct root cause analysis for recurring issues and implement preventative measures. Change Management … User support). Familiarity with DevOps practices, automation, and CI/CD workflows. Knowledge of cybersecurity best practices in service management. Experience using ITSM tools such as ConnectWise, ServiceNow, Jira Service Management or Service Desk Plus. ITIL Foundation certification (or higher) is advantageous. ...