1 of 1 Permanent Incident Management Jobs in Dartford

standards and procedures within Service Level Agreements (SLAs). You'll need technical expertise to troubleshoot and resolve incidents and complete Service Requests according to agreed processes. Excellent time management skills ensures SLA are met, maximising first line resolutions and minimising escalations. Scope Of Job Remote support of multiple Laing O'Rourke sites and offices across the UK Support … to 3rd Line support teams in line with SLAs and OLAs Proactively reports any trends, common issues identified so other ITIL processes can be triggered if needed e.g. Problem management, Major Incident Management. Complete Service Requests in accordance with Standard Operating Procedures within SLA, inclusive of New Starters, Leavers Key Skills Technical Knowledge: A broad understanding of the … Telephony Systems – ideally Ring Central Ideal – Solarwinds Ideal – Familiarisation of construction software such as AutoCad, Autodesk Revit Personal Attributes Professional, Customer Focused with positive attitude Organised with excellent time management skills, ability to meet deadlines Excellent clear, concise verbal and written communication skills Great interpersonal skills with ability build and maintain good relationships with customers, colleagues and third-parties More ❯