2 of 2 Permanent CRM Jobs in Daventry

customer service function. You'll take responsibility for an established customer service and sales administration team, with a wider remit covering customer experience, CRM systems and continuous improvement. The role would suit an experienced Customer Service Manager looking for more responsibility and the opportunity to progress towards a broader Head … customer issues Using root cause analysis to reduce recurring complaints and service issues Monitoring KPIs, SLAs, response times and customer satisfaction Developing and improving CRM usage, workflows, data quality and reporting Working closely with Sales, Operations and Finance Using customer feedback and service data to identify improvements Reporting on customer ...

conversations and coordinating technical demonstrations with internal engineering teams Managing opportunities through the full sales cycle from initial engagement to contract signature Maintaining accurate CRM, pipeline and forecasting information The role is based from a modern innovation facility in West Northamptonshire, with good access from Warwick, Leamington Spa, Rugby, Banbury … motivation Willingness to very occasionally travel within the UK and Europe Desirable experience includes: Exposure to motorsport, automotive or sports science sectors Familiarity with CRM platforms such as HubSpot, Salesforce or Pipedrive An engineering or technical academic background Working Pattern This is a full-time position; however, our client would ...