Customer Support Manager/Head of Support
- Hiring Organisation
- Marstep Resourcing Solutions
- Location
- St Asaph, Denbighshire, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
online platforms . This role combines people leadership, operational excellence, customer advocacy, and regulatory awareness , with a strong focus on complaints handling, trust, and continuous improvement. Key Responsibilities Team Leadership & Performance Lead, coach, and motivate a customer support team Embed a customer happiness and success mindset and meet operational … platforms, reviews, and consumer transparency Use complaint data and customer insight to identify systemic issues that may pose regulatory or reputational risk Process Improvement & Reporting Review and improve support processes, workflows, and knowledge bases Use data, complaints insight, and customer feedback to drive service improvements Produce regular performance ...