1 to 7 of 7 Permanent Analytical Skills Jobs in Derby with Remote Work Options

leaders in their field, providing technical solutions and managed services to ompanies around the world. Working from home, this Data Analyst position is both analytical and customer facing using Advanced Excel functions to undertake Data Analysis, and then creating reports and explaining to customers. This is an excellent opportunity … of knowledge/experience of Microsoft Excel PowerPoint experience Customer facing, ideally technical product support experience A good level of English and Maths Excellent analytical/diagnostic skills with data Analysis and report writing experience Experience of Project Management is advantageous THE ROLE Data analysis and reporting of more »

data visualization techniques. Strong background in turning data into actionable insights. Knowledge and experience with Quality Management systems (preferably NICE CXOne). Excellent communication skills with a flair for storytelling and the ability to engage stakeholders. Advanced PC and MS Office skills. Preferable Experience as a Data Analyst, Analytics … analytics methodologies. Knowledge of data visualization best practices and experience with large datasets. Experience with quality assurance in a contact centre setting. Capabilities Excellent analytical skills and proven experience in identifying quality trends. Ability to implement best practices from the contact industry and drive continuous improvement. Attention to … detail and a 'right first time' attitude. Ability to influence and engage others to gain agreement and drive change. Strong problem-solving skills with the ability to communicate recommendations effectively. Proactive outlook and creative thinking to propose innovative solutions. Benefits Competitive salary and benefits package. Comprehensive health benefits (medical more »

experience in creating cost-effective Capacity Plans using large volumes of data. Expert knowledge of Forecasting techniques, Capacity Planning, and Erlang methodologies. Advanced Excel skills and experience with complex data analysis. Preferable Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced … PC and MS Office skills. Experience with change management. Capabilities Excellent analytical ability and proven experience in identifying performance trends. Ability to implement planning industry best practices and reference new developments. A proactive outlook on feedback and continuous improvement. Exceptional people skills and role model behaviours. Deep understanding more »

focusing on performance management, business intelligence insights, and continuous service improvement. Key Responsibilities As a Junior QM and IA Intelligence Analyst, you will: Provide analytical support to optimise patient care and help in resolving incidents. Support senior stakeholders with quality reporting, auditing, and voice analytics activities. Assist in optimising … weekly/monthly quality and linguistic analytics reports, standardising and automating them for efficiency. Assist with change management, system utilisation, and training. Experience and Skills The ideal candidate will have: Good problem-solving and analytical skills, with a working knowledge of SQL, Power BI, VBA, and MS … Excel. Understanding of voice analytics methodologies and pathway quality management. Strong communication skills, with the ability to tell compelling stories through data. Self-motivation and a "right first time" attitude towards work. Knowledge of Quality Management systems (preferably NICE CXOne). A relevant degree in Computer Science or similar more »

contact centre environment. Proficiency in SQL, Power BI, VBA, MS Excel, and data visualization. Strong ability to turn data into actionable insights. Excellent communication skills with a flair for storytelling. Knowledge and experience with NICE IEX Workforce Management and NICE CXOne Telephony systems. Advanced PC and MS Office skills. … collecting, processing, and analysing large datasets. Knowledge of data visualization best practices. Experience with problem-solving and identifying quality trends for improvement. Capabilities Strong analytical and problem-solving skills. Attention to detail and a 'right first time' attitude. Creative thinking and a proactive approach to feedback and service improvement. more »

everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. Job description: As part of the expansion of the dedicated Commercial resource at East … and external partners, and developing strong relationships with colleagues across the whole of MAG. Profile description: We ideally want to hire someone with strong analytical skills, good attention to detail, commercial awareness and acumen. You will have experience of Power BI and Excel. There is a dotted line more »

planning opportunities and ensuring an aligned cycle of service. Experience and Qualifications Essential Experience working with Workforce Management (WFM) systems, preferably NICE. Strong negotiating skills with an ability to influence stakeholders. Experience working in a contact centre environment and understanding the Multi-Channel Resource Planning Cycle. Proficiency in Excel … digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change management. Capabilities Excellent analytical ability and proven experience identifying performance trends. Ability to implement planning industry best practices. A proactive outlook on feedback to improve service outputs. Exceptional … people skills and the ability to be a role model. Exceptional knowledge of Contact Centre metrics and KPIs. 'Right first time' attitude, focusing on the quality of outputs. Benefits Competitive salary and benefits package. Comprehensive health benefits (medical, dental, vision). Retirement savings plan with company match. Flexible work more »