2 of 2 Permanent Senior Support Engineer Jobs in Derby

client urgently needs a strong 3rd line Support Engineer for their End User Support team. The role demands 3–5+ years in 3rd line/infrastructure support, with solid Microsoft 365, Entra ID and Azure skills. Hybrid working is offered: 50% from home and 50% from ...

outcomeEngaged – We operate as one, building strong relationships4 More –We always go further for our people, customers and partnersAbout the roleActs as the senior technical authority within the reactive support function, leading resolution of complex and high‐priority incidents.Takes ownership of major incidents and escalations, supporting effective service … restoration and minimal customer impact.Provides technical leadership across the team, improving quality, consistency, and capability.Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.ResponsibilitiesOwn and resolve complex and business‐critical incidents, acting as technical escalation point for engineers.Provide technical leadership during major ...