Tactical Planning Analyst
Derby, Derbyshire, East Midlands, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
DHU Healthcare
Heads of Department on Tactical Planning activities, providing expert knowledge on working time directives, scheduling best practices, and efficiency opportunities. Administer and optimise Workforce Management tools (including NICE and CX One), providing training and support to colleagues. Support scenario modelling, mitigation planning, and schedule creation during the Tactical Planning … wider Resource Planning Cycle by representing tactical planning opportunities and ensuring an aligned cycle of service. Experience and Qualifications Essential Experience working with Workforce Management (WFM) systems, preferably NICE. Strong negotiating skills with an ability to influence stakeholders. Experience working in a contact centre environment and understanding the Multi … Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change management. Capabilities Excellent analytical ability and proven experience identifying performance trends. Ability to implement planning industry best practices. A proactive outlook on feedback to more »
Employment Type: Work From Home
Salary: £28,000
Posted: