1 to 3 of 3 Permanent Incident Management Jobs in Derbyshire

to talk to any managers with solid experience of managing the support of external client facing systems, beingd responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »

and storage systems Technical project support for acquisitions and integrations Monitoring core systems for effectiveness/appropriateness and pro-active maintenance. Efficient and effective management of 3rd line incidents through to a successful, timely resolution Build and maintain strong relationships with both internal customers and external suppliers/partners … Contribute to global strategy and policies associated with infrastructure, incident management and Service Desk Senior business escalation point for the business Key Skills Knowledge in the following areas: VMware Windows Server environments, from Server 2003 – 2019, including OS build, AD, DNS, DHCP and GP from design to implementation more »

support managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »