Digital Support Manager
Derby, Derbyshire, Branston, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Harvey Nash
managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a key part … of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service … and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments more »
Employment Type: Permanent
Salary: £65000 - £75000/annum Hybrid , Car/Allowance, Bonus
Posted: