and tactics, and driving efficiency through data-driven insights. Contribute at a strategic level, providing market and competitor insights, shaping commercial planning. Process & Performance Management Oversee use of Salesforce CRM, ensuring accurate data, dashboards, and reporting. Monitor performance metrics and deliver pipeline forecasts to Sales leadership. Standardise best practice playbooks for outreach, messaging, and qualification. Drive continuous improvement through data More ❯
trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client interactions, sales activities, and forecasts using CRM software Qualifications: Educated to degree level Excellent communication, negotiation, and interpersonal skills Ability to work independently and as part of a team. Strong organisational and time-management skills. Results-oriented More ❯
trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client interactions, sales activities, and forecasts using CRM software Qualifications: Educated to degree level Excellent communication, negotiation, and interpersonal skills Ability to work independently and as part of a team. Strong organisational and time-management skills. Results-oriented More ❯
and customer communication protocols into daily operations. Lead on audit readiness and drive continuous refinement of compliance procedures. Commercial & Analytical Accountability Maintain senior oversight of data accuracy in our CRM and reporting tools to track renewals, support performance, and account health metrics. Present weekly reporting tools to track continuous improvement to COO. Present quarterly service performance and client trend reports … internally and with clients. Experience developing service metrics and KPIs (e.g. SLAs, CSAT, NPS, churn rate) and using these to manage performance and accountability across teams. Skilled in using CRM, service management, and reporting tools (e.g. Zoho or equivalent) to track performance, forecast renewals, and monitor client health. Knowledge of general data protection/GDPR compliance requirements in customer-facing More ❯
