3 of 3 Permanent Customer Experience Jobs in Devon

Location: Hybrid occasional travel to our Bideford HQ At Travel Chapter, we re passionate about making every holiday home experience truly memorable. Behind the scenes, our teams work together to make this happen and our Customer Services operation is right at the heart of it. We re now looking for an Operations Analyst to help shape smarter, data … we serve our guests and owners. Your Next Chapter As Operations Analyst, you ll turn data into action. Working within our Data Science & Analytics team , you ll partner with Customer Service leaders to identify opportunities, build business cases, and drive measurable improvements in performance, efficiency, and customer experience. You ll thrive in a fast-paced environment, using SQL … Power BI, and Salesforce data to uncover insights and tell compelling stories that influence change. What You ll Be Doing Analyse operational and customer data to highlight performance trends and process improvements. Build and maintain Power BI dashboards that support decision-making and forecasting. Use S QL to combine and model data from multiple systems (Salesforce, internal tools, etc. More ❯

support tickets are logged, triaged and resolved efficiently. Working closely with Service Delivery Consultants and the Technical Improvement Lead, youll help shape best practice, streamline processes, and deliver exceptional customer experiences. Youll also play a key role in mentoring the team, maintaining high service standards, and ensuring client SLAs are consistently achieved. Leading, mentoring and supporting the 1st Line … adequate resource and workload balance. Driving a culture of continuous improvement and knowledge sharing. Producing regular service delivery reports and insights. Requirements of the Service Desk Team Leader: Proven experience in a Service Desk or IT support environment (MSP experience advantageous). Previous leadership, mentoring or senior support experience. Excellent communication and customer service skills. Ability to … practice and ticketing systems (Autotask, ConnectWise, etc.). A proactive, collaborative approach and genuine enthusiasm for developing others. Desirable: ITIL Foundation or Practitioner qualification Microsoft 365 Certified: Administrator Expert Experience with ISO27001 environments In return our client offers hybrid working (3 days a week in the office to collaborate with the team), free tech subscriptions, regular social events, charitable More ❯

Admissions.The successful candidate will play a pivotal role in shaping the organisation’s approach to data, analytics, and automation, ensuring accurate reporting, effective use of resources, and an outstanding experience for both employees and customers.Key Responsibilities: Lead and develop the MIS, Timetabling, and Admissions teams, setting clear objectives and driving continuous improvement. Oversee all external data returns, ensuring accuracy … enhancements to maximise efficiency and data quality. Oversee the production of effective timetables and schedules to optimise resource allocation. Manage the Admissions function, ensuring timely responses and a positive customer experience. Collaborate with senior leaders to deliver a robust business intelligence framework that supports organisational growth. As the Head of MIS, Timetabling and Admissions, you will have: Strong knowledge … of management information systems and data compliance requirements. Proven experience in MIS leadership and data reporting within a large or complex organisation. Experience managing timetabling, scheduling, or planning processes. Strong analytical, problem-solving, and leadership skills. A degree (or equivalent) and GCSEs (A–C/9–4) in Maths and English. Desirable: Experience with Pro Suite systems More ❯