2 of 2 Permanent Root Cause Analysis Jobs in Devon

ownership of repeatable reporting, systems, administrative and support activity. The role combines operational insight, case support, Salesforce and Lightfoot Portal administration, issue investigation and Root Cause Analysis, process documentation and systems testing. It will provide flexible capacity across Operations where required, while existing teams retain ownership … straightforward Salesforce and Portal queries, gathering relevant evidence and escalating genuine system or development issues to specialist resource. Support operational issue investigation and Root Cause Analysis, collating case, system and customer information, identifying recurring themes and coordinating follow up with the appropriate owner. Maintain Operations process documentation ...

Identify opportunities to improve testing maturity and reduce defects reaching UAT. Ensure system testing, integration testing, and regression testing are robust and effective. Drive root cause analysis for recurring defects and promote continuous improvement. Implement processes that shift quality assurance earlier into the delivery lifecycle. Work with ...