1 to 1 of 1 Permanent Management Information System Jobs in Dewsbury

information and data regarding service desk performance to support continuous improvement. Take responsibility for the day-to-day operation of the ITSM system, contribute to the administration, and liaise with the supplier and other key stakeholders when needed. Evaluate the use of self-service tools, confirming they … meet customer requirements. Contribute to the promotion of new and upcoming services. Testing of any system upgrades or implementations prior to release, feeding back any issues or concerns. Participate in the recruitment and selection of new staff within the Digital Service Desk team. Contribute to the onboarding of new … Write and maintain IT documentation for staff and users. Ensure the Digital Service Desk team create and update incidents and requests in the ITSM System including any actions taken. Be part of an out of hours on call rota providing a service to the Trust out of hours, evenings more »