2 of 2 Permanent Performance Metrics Jobs in Doncaster

language model architectures, helping drive and execute Fastino's research roadmap Optimize Fastino's multimodal models to improve response quality, instruction adherence, and overall performance metrics Architect data processing pipelines, implementing filtering, balancing, and captioning systems to ensure training data quality across diverse content categories Implement reinforcement learning ...

Flow Management: Own and manage chatbot and IVR flows, including scripts, prompts, and architecture - Partnering with Technology teams when required. Analyse chatbot performance, including: containment/deflection rates, top unanswered questions, customer drop-off points, agent-handover data, etc. Use insights to refine flows and improve customer experience … improvement. Ensure all bot and IVR flows are fully documented, including architecture and reasoning. Data, Insights & Continuous Improvement: Use article ratings, search behaviour, and performance data to refine content and self-service strategy. Analyse low CSAT/BSAT scores and identify changes to improve customer experience and clarity. Collaborate ...