2nd Line Help Desk Engineer
Doncaster, South Yorkshire, England, United Kingdom
Austin Banks
Work closely with 1st Line team to provide guidance, ensure smooth hand-over, maintain knowledge base and drive continuous improvement. Participate in change management, patching rollouts, service improvements and SLA/quality assurance. Provide expert support for telephony and VoIP systems, business mobile networks, intercoms and associated connectivity. Perform root-cause analysis for recurring incidents and implement corrective/preventative More ❯
Employment Type: Full-Time
Salary: £24,000 - £28,000 per annum
Posted: