1 of 1 Permanent Support Analyst Jobs in Doncaster

Your role involves providing 2nd line IT support to the business, ensuring the seamless operation of end-users to fulfill IT requirements. You are tasked with supporting all aspects of hardware and software, prioritising service requests and incidents whilst ensuring the fulfilment of service level agreements. You will act as a technical escalation point for the 1st line IT … at home. What you'll be doing Diagnose and resolve hardware and software issues. Configure and deploy laptops, desktops, printers, mobile devices, handheld terminals, tablets and google meet hardware. Support mobile devices e.g. tablets and smartphones running iOS and Android OS Manage individual ticket queues, SLAs and adhering to high levels of ticket hygiene. Escalate tickets to 3rd Line … Support or third party support teams when required. Follow all company standards and procedures as currently documented. Carry out regular reviews of existing processes and procedures and suggest areas for improvement. Ensure security of end user products is not compromised and follow appropriate security procedures. Maintain and update confluence operational documents, such as knowledge bases and user guides. More ❯