2 of 2 Permanent Support Engineer Jobs in Doncaster

Role: 2nd Line Support Engineer Location: Doncaster onsite - you must be commutable from Doncaster Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide … range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work … them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates More ❯

BluePool Computer Services Ltd are looking for an IT Support Engineer. We are an IT company based in Doncaster, South Yorkshire and have been established for over 22 years with a customer base across Yorkshire and beyond. We are seeking a dedicated IT Support professional to join our … team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong customer service orientation and the ability to troubleshoot various IT issues effectively. The IT Support professional will play a crucial role in ensuring … that our technology infrastructure runs smoothly and efficiently. The Role: You will be primarily working as a first line support engineer and will pro-actively monitor, escalate, and pursue outstanding Helpdesk calls to ensure that they are responded to promptly and you are responsible for following through to More ❯