Permanent Customer Engagement Jobs in Dorset

1 of 1 Permanent Customer Engagement Jobs in Dorset

Customer Support Engineer - Telecommunications

Dorset, England, United Kingdom
Proactive Appointments
Customer Support Engineer - Service Desk We have a new client of ours who are a leading player in their commercial space. They are looking for a talented individual who has a background in customer service who can excel as a first point of contact for customers. Purpose of Role: The primary purpose of the Customer Support Engineer … is to provide responsive and highly proficient support forthe client's Customer Engagement solutions. As a member of Customer Service, the role is part of a virtual Service Desk and responsible for being the first line of contact for triaging and progressing customer incidents, problems and service requests from report to resolution. The role requires you … to work in a technical capacity to resolve issues and mentor customers on their Customer Engagement applications. Key Responsibilities: • Acting as the first point of contact for triaging and progressing customer incidents, problems, and service requests from notification to resolution.• Working in a technical capacity to diagnose and resolve issues, and mentoring customers on diagnosing issues on More ❯
Employment Type: Full-Time
Salary: £26,000 - £28,000 per annum
Posted:
Customer Engagement
Dorset
25th Percentile
£26,500
Median
£27,000
75th Percentile
£27,500