5 of 5 Permanent ITSM Jobs in Dorset

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

execution across multiple squads • Manage QA resourcing, suppliers, and operational budget • Ensure defects are managed, prioritised, and resolved consistently • Align QA activities with ITSM processes and service continuity expectations Ideal Background • Senior QE/QA leadership experience in banking or regulated environments • Strong background in Data & Analytics testing • Experience with ...

About The Role Team – IT Service Management Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause analysis, SLA compliance Technical ...

direction and roadmap for ServiceNow globally Working closely with senior business stakeholders to translate complex requirements into scalable solutions Delivering and optimising solutions across ITSM, ITOM, HR, CSM, Service Catalogue, App Engine and integrations (including collaboration tools) Driving automation, workflow efficiency, reporting and platform optimisation to maximise ROI Owning upgrades … documentation, governance, resilience, and best-practice delivery What They're Looking For Strong commercial experience on the ServiceNow platform (Senior level) Deep understanding of ITSM lifecycle, workflows, and platform architecture Experience integrating ServiceNow with other SaaS and on-prem systems Comfortable working across Agile delivery, sprints, and backlogs (Azure DevOps ...

week in the Bournemouth or Stockport Vitality Offices.Full time, 35 hours per week. Top 3 skills needed for this role: Experience workingwith an ITSM tool Very strong verbal communication skills To be able to handle multiple tasks at once to meet deadlines and solve problems What this role … future of our IT support function. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLAs and performance KPIs To ensure incidents and requests are allocated to the correct resolver groups ...