and lifecycle management. Document system configurations, procedures, and troubleshooting guides. Participate in Change Control Review Boards (CCRB) and drive continual service improvement initiatives. Utilize Jira ServiceManagement and other ITSM tools to manage escalations, track issues, and document changes. Support in-house applications and ensure alignment with infrastructure policies. Balance support responsibilities with project delivery in a dynamic, fast-paced More ❯
an Agile testing environment. High attention to detail and a passion for maintaining software quality throughout the development lifecycle. Experience in transforming technical processes and supporting the development of ITSM within a maturing ITIL environment. What is the next step? If you believe this is the right role for you, click ‘Apply’ or call us, and one of our team More ❯
Boards (CCRB) and drive continual service improvement initiatives. Provide 24x7 on-call support on a rotational basis for critical incidents and scheduled maintenance. Utilize Jira ServiceManagement and other ITSM tools to manage escalations, track issues, and document changes. Support in-house applications and ensure alignment with infrastructure policies. Balance support responsibilities with project delivery in a dynamic, fast-paced … Science, Computer Engineering, Computer Information Systems or related computing subjects. Key Skills & Experience Essential 5+ years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and ITservicemanagement skills. Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform). Experience with Docker and container orchestration. Scripting skills (Bash, Python, Perl). Strong project/time More ❯
days per week in the Bournemouth or Stockport Vitality Offices. Full time, 35 hours per week. Top 3 skills needed for this role: Experience working with an ITSM tool Very strong verbal communication skills To be able to handle multiple tasks at once to meet deadlines and solve problems What this role is all about: Join our dynamic ITService … improvement and help shape the future of our IT support function. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLA’s and performance KPI’s To ensure incidents and requests are allocated to the correct resolver groups where you are … and unpublished procedures To understand the needs and requirements of the business in order to provide exceptional levels of customer service to users Regularly update open tickets in the ITSM tools as well as customer base Actively contribute to service improvements through recommending changes to systems and processes as well as owning some of these improvement opportunities To provide technical More ❯
