2 of 2 Permanent ITSM Jobs in Dorset

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

performance issues, working collaboratively with internal teams and suppliers to identify root cause and implement permanent fixes.Support Incident, Problem, Change using the agreed IT Service Management platform (e.g. ServiceNow, Jira).Build effective relationships with third-party suppliers, monitoring service performance, coordinating investigations and contributing to regular service review meetings … enterprise integration technologies would be advantageous.Exposure to modern data platforms and reporting technologies (e.g. Power BI, Databricks or similar) would be beneficial.Experience using IT Service Management tools such as ServiceNow or Jira.ITIL Foundation certification or equivalent experience (desirable).Strong analytical and problem-solving skills with the ability to investigate complex ...