6 of 6 Permanent Service Management Jobs in Dorset

Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. The successful candidate will … relevant standards and regulations. Responsibilities: Lead the operation, maintenance, and development of ICT systems, ensuring performance, security, and reliability Manage and mentor the IT team, supporting training and workload management Oversee support services and helpdesk operations, ensuring timely issue resolution Develop and implement disaster recovery plans, security protocols, and data protection measures Maintain infrastructure including networks, devices, software, and … licensing Drive continuous improvement through monitoring, feedback, and service targets Assess and introduce new technologies to support operational efficiency Develop and enforce ICT policies, procedures, and standards Manage supplier relationships and service contracts Coordinate asset management, including procurement, compliance, and lifecycle planning Support digital projects and organisational change initiatives Ensure compliance with data protection, health & safety, and More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

IT Operations Manager The IT Operations Manager is responsible for overseeing the day-to-day management and performance of TKMS ATLAS UK's IT operations. This includes infrastructure, systems and support functions, ensuring the smooth and efficient operational performance with a focus on delivering improving services and enhancing digital capabilities. You'll have responsibility for the development and implementation … stakeholders. You'll lead a team comprising of Application Support specialists and manage the third-party providers. You'll need to have: Proven experience in managing IT operations and service delivery teams Strong knowledge of ITIL or other IT service management frameworks Excellent leadership, communication and interpersonal skills Strong problem-solving abilities and attention to detail Experience … managing third party IT service provider, particularly IT helpdesk suppliers is an important aspect of the role. This will include ensuring all contractual requirements are maintained and performance measures are reviewed monthly. You'll work directly with procurement on supplier management ensuring value add through strong vendor relationships With a reputation for providing innovative underwater systems for the More ❯

IT Operations Manager The IT Operations Manager is responsible for overseeing the day-to-day management and performance of TKMS ATLAS UK's IT operations. All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. This includes infrastructure, systems and support functions, ensuring the smooth and efficient operational performance with … stakeholders. You'll lead a team comprising of Application Support specialists and manage the third-party providers. You'll need to have: Proven experience in managing IT operations and service delivery teams Strong knowledge of ITIL or other IT service management frameworks Excellent leadership, communication and interpersonal skills Strong problem-solving abilities and attention to detail Experience … managing third party IT service provider, particularly IT helpdesk suppliers is an important aspect of the role. This will include ensuring all contractual requirements are maintained and performance measures are reviewed monthly. You'll work directly with procurement on supplier management ensuring value add through strong vendor relationships With a reputation for providing innovative underwater systems for the More ❯

range of Microsoft platforms, including Windows 10/11, Office 365, Microsoft Server technologies, and core infrastructure systems (AD, DHCP, DNS). Mentor junior IT staff to maintain high service delivery standards. Engage with technology groups to adopt best practices and ensure continuous improvement. Essential Skills & Experience: Experience supporting cloud platforms (Azure AD, Microsoft 365) and Office 365 administration … Teams, SharePoint, Entra ID). Knowledge of ITIL service management processes and cybersecurity best practices. Experience with JAMF, iPads, Apple School Manager, Apple Classroom, and Microsoft School Data Sync. Ability to remain calm under pressure and provide effective end-user support in a school environment. Desirable Skills & Experience: Familiarity with MDM solutions (e.g., Intune) and network troubleshooting (LAN More ❯

and mentor Information Services Technicians to maintain high standards Plan and deliver system upgrades, installations, and integrations Support e-safety, network security, and software performance monitoring Deputise for network management when required Ensure ICT suites are operational, and data integrity is maintained through regular checks Experience & Skills required: Extensive experience in a similar technical position Proven Leadership experience Extensive … experience in Microsoft frameworks Networking infrastructure experience Advanced IT Qualifications including CompTIA, CASP+ Networking qualifications JIRA Service Management ITIL Practitioner Benefits: Competitive salary up to £32,500 Career progression opportunities Generous pension scheme Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency More ❯