5 of 5 Permanent Service Management Jobs in Dorset

Service Management Analyst Up to £36,000 | Poole, Dorset | Hybrid, 4 days per week in the office What if your job wasn't just to resolve the next issue... but to help stop it happening again? If you enjoy looking beyond individual tickets, spotting patterns, understanding why problems … great next step. You'll join a technology business providing complex software solutions to customers across the UK, working at the heart of its Service Management function. This isn't traditional 1st or 2nd line IT support. It's about understanding how services are performing, identifying where they ...

will play a key role in ensuring business-critical applications remain available, resilient and fit for purpose by investigating complex application issues, restoring service and supporting business operations. Working across a diverse application landscape — including Oracle Retail (RMS), Enactor Point of Sale (POS), third-party managed services (e.g. Edenred … Cargo, CGS), enterprise integration and reporting platforms, and cloud-hosted and SaaS business applications — you will be responsible for investigating application issues, coordinating service restoration, supporting production changes and ensuring services continue to meet business needs. As New Look continues to modernise parts of its technology estate ...

backend services and APIs, and delivering enterprise automation capabilities across products such as AaaS, Ansible Automation Platform, AutoM8, event-driven automation, and AI-enabled service management. You will work with technologies including Java, Spring Boot, Go, Kubernetes, Terraform, Ansible, PostgreSQL, CockroachDB, Redis, CI/CD tooling, public cloud services … technology products in a secure, stable, and scalable way. EPAS delivers Day 2 operational automation, workflow orchestration, event-driven automation, AI/ML-enabled service management, and platform tooling that support Incident, Change, Problem, Crisis, and Production Management processes across the firm. This role has a primary ...

design and implement resilient Java/Go backend services and APIs, and drive automation capabilities across AaaS, Ansible Automation Platform, AutoM8, and AI-enabled service management. You will work within an agile team, shaping platform tooling, event-driven automation, observability, and cloud readiness to improve reliability and scale across ...

build resilient backend services and APIs in Java and Go. You will drive automation across AaaS, Ansible Automation Platform, AutoM8, and AI-enabled service management, partnering with product, architecture, SRE, and AI/ML teams to improve reliability at scale. You will lead technical design and deliver enterprise ...