Senior Customer Success Manager
- Hiring Organisation
- Orchard Recruitment Ltd
- Location
- Douglas, Isle of Man, United Kingdom
- Employment Type
- Permanent
- Salary
- £65000 - £75000/annum Plus benefits package
externally at key industry events and help shape our customer facing strategy. Key duties across key principal areas will include: Customer Success Leadership & Team Management Develop the Customer Success strategy, ensuring alignment with company objectives and customer value goals Set team goals, performance targets, and KPIs, ensuring they … insights to drive proactive engagement and reduce risk Drive continuous improvement across the customer lifecycle, ensuring consistent and high quality service delivery Account Management & Relationship Growth Manage strategic customer accounts, ensuring high satisfaction and long term partnership value Develop account plans, monitor health metrics, and proactively identify risks ...