Senior Customer Success Manager
- Hiring Organisation
- Orchard Recruitment Ltd
- Location
- Douglas, Isle of Man, United Kingdom
- Employment Type
- Permanent
- Salary
- £65000 - £75000/annum Plus benefits package
centric culture Implement scalable processes, playbooks, and operational frameworks across onboarding, adoption, and retention Analyse customer health metrics, trends, and insights to drive proactive engagement and reduce risk Drive continuous improvement across the customer lifecycle, ensuring consistent and high quality service delivery Account Management & Relationship Growth Manage strategic customer … proactively identify risks and opportunities Collaborate closely with Sales on renewals and upsell opportunities Maintain strong relationships with merchants, partners, and key decision makers Stakeholder Engagement & Programme Leadership Serve as the primary liaison to internal and external stakeholders on commercial initiatives Lead multi-stakeholder programmes, ensuring cross ...