IT Service Desk Manager - Driffield
- Hiring Organisation
- Principal IT
- Location
- Driffield, East Riding of Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000/annum
identify trends, recurring issues and opportunities for improvement. Developing and implementing SOPs, workflows and ITSM processes. Driving improvements around incident, request, problem and change management. Ensuring consistent processes and standards are followed across the Service Desk. Coaching and mentoring team members to improve technical capability and performance. Working closely … Service Desk metrics and using data to drive improvements. Microsoft 365 and modern Microsoft technologies. ITSM platforms such as ServiceNow, HaloITSM, Freshservice, Jira Service Management or similar. An ITIL Foundation qualification would be advantageous, although relevant hands-on experience will be equally important. Why Consider the Role? This ...