3 of 3 Permanent ITIL Jobs in Driffield

organisation. The successful candidate will be responsible for providing 1st line IT support to our large customer base, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst managing user/customer expectation. To maintain the current and future business needs, in line More ❯

backups, disaster recovery and system performance. Administer Microsoft 365, Azure, Exchange and SQL environments. Provide 3rd line support and resolve complex technical issues. Ensure IT documentation and processes meet ITIL standards. About You: Strong knowledge of networking, cloud, domain services and endpoint protection. Experienced with Azure, Microsoft 365, Exchange, SQL and Mimecast. Excellent troubleshooting, communication and problem-solving skills. Full More ❯

This is a senior technical position providing 3rd line support, ensuring the reliability, stability, and recoverability of IT infrastructure while driving improvements and preparing for future growth. Working to ITIL principles, you will maintain policies and procedures, proactively review new technologies, and ensure the infrastructure continues to meet evolving business needs. Key Responsibilities As Infrastructure Engineer, you will: Oversee the … Automate infrastructure tasks and support deployment of new systems and applications. Provide timely resolution of escalated 3rd line support issues for key business systems. Maintain documentation in line with ITIL requirements and the configuration management database (CMDB). About You We are looking for a candidate with strong technical expertise, analytical skills, and the ability to work under pressure while More ❯