2 of 2 Permanent 3rd Line Support Engineer Jobs in Dumfries and Galloway

Reed Technology is working with an established company with offices in Larbert and Lockerbie , currently seeking to hire a 3rd Line Support Engineer on a permanent basis. Key Responsibilities: Monitoring the helpdesk and resolving IT issues efficiently Following ticket escalation procedures Administering Microsoft … developing IT documentation and internal knowledge base Liaising with third-party vendors, managed service providers, and internal stakeholders Handling some 1st and 2nd line tickets as required Procuring hardware and software when needed Required Skills & Qualifications: Ideally 5 years of IT experience in helpdesk or technical roles. Strong ...

following description. Reed Technology is working with an established company with offices in Larbert and Lockerbie, currently seeking to hire a 3rd Line Support Engineer on a permanent basis. Key Responsibilities: Monitoring the helpdesk and resolving IT issues efficiently Following ticket escalation procedures … developing IT documentation and internal knowledge base Liaising with third-party vendors, managed service providers, and internal stakeholders Handling some 1st and 2nd line tickets as required Procuring hardware and software when needed Required Skills & Qualifications: Ideally 5 years of IT experience in helpdesk or technical roles. Strong ...