Remote Senior Workforce Management Analyst, Fixed Term Contract
- Hiring Organisation
- Monzo
- Location
- Moffat, Dumfries & Galloway, UK
- Employment Type
- Full-time
seasonality. Deep-diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain. Managing mappings, service goals, and overall Verint backend configuration and setup. Collaborating with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts … management, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). You possess expertise in WFM software and tools, with Verint experience preferred. You have strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis). You have experience presenting complex data ...