1 of 1 Permanent 3rd Line Support Engineer Jobs in Dundee

rd Line IT Support Engineer Our client is seeking an experienced and motivated 3 rd Line IT Support Engineer to join their dynamic team in Dundee. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional IT support … assistance to resolve complex issues and ensure the smooth functioning of our clients' IT environments. This role is predominantly office based in Dundee. Responsibilities: Provide expert-level technical support and troubleshooting for a wide range of IT issues, including but not limited to networking, hardware, software, and security-related concerns. Collaborate with Level 1 and Level 2 support … including network infrastructure, cloud services, and security protocols. Conduct thorough root cause analysis for recurring issues and contribute to the development of strategies to prevent future occurrences. Document support processes, procedures, and troubleshooting steps for internal knowledge base and client-facing documentation. Participate in client meetings to provide technical insights, recommendations, and updates on ongoing projects and support More ❯