Amazon Connect Technical Architect
- Hiring Organisation
- Gazelle Global Consulting Ltd
- Location
- Dunfermline, Fife, UK
integrations Engage with customers at both business and technical levels to understand requirements and provide expert guidance on Amazon Connect, Lex, Lambda, Kendra, Bedrock (GenAI) and broader AWS AI/ML services. Ensure real-time and post-call data capture, enrichment, and analytics using Amazon Connect analytics … technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional ...